Refund Policy

DX exchange performs financial services. These financial services are not subject to the cancellation period arising under the Wet koop op afstand (Remote Sales Act). In addition, the price of the L$ changes with fluctuations in the financial market within Second Life. This is something over which Dutch Exchange has no control.

Notwithstanding the above, in the following cases it is possible to cancel the purchase of L$:
- If an electronic problem arises as a result of which transactions are performed twice. If the customer requests cancellation in this case, Dutch Exchange will ensure that the transaction is paid back to the customer’s account within 14 days.
- If the customer changes his or her mind within seven working days and has not yet used the L$, the customer can cancel the purchase within this period. Dutch Exchange will ensure that the transaction is paid back to the customer’s account within 14 days.